A Jetstar passenger has slammed the airline after she was slapped with a “wild” extra baggage charge.
Monique McCreanor defined in a TikTok video that she had booked a flight from Melbourne to Sydney to take part in a health competitors.
The girl says she was pressured to alter her flight to a later one as a result of she wanted to remain again to just accept the prizes she had received.
Travelling with solely carry-on baggage, Ms. McCreanor stated she made a mad sprint to the airport to catch her flight – solely to be stopped on the gate because of the weight of her bag.
Her carry-on weighed 900 g greater than the load restrict, which is 7kg, so employees assessed her a $75 charge.
“This isn’t a grievance, that is merely simply warning you guys,” she stated within the clip.
“When you do fly with Jetstar on a home flight, and your bag is even 100g chubby, you’re going to get charged $75 on the gate for that extra baggage.
“Now, this sort of sucks, as a result of I’m like rattling, I may have had 15kg on this bag to actually make it worthwhile.
“However principally what occurred was, I booked flights with Virgin, to and from Sydney to Melbourne, however as a result of I ended successful a contest I ended up staying round for the rostrum ceremony, which is the rationale I booked new flights.
“I needed to go together with Jetstar, as a result of Virgin didn’t have later flights. I acquired to the boarding gate, as a result of I used to be in a rush, and simply made my flight on time.
“I acquired hit with $75, so simply ensure that are reserving the additional checked baggage, it’s higher to be protected than sorry.
“As a result of $75 is somewhat bit steep for simply 900g chubby.”
On her unique video, which she has since deleted so as to “present extra context”, individuals within the feedback have been left divided over her expertise.
“No sorry, it clearly provides [a] weight allowance. You went over, you pay,” one wrote.
“Significantly it doesn’t matter who you might be with, you’ll have to pay any means, they’re (sic) the foundations,” one other added.
Others shared their very own expertise of getting to pay for extra baggage.
“They did this to me on my honeymoon… I used to be p****d,” one stated.
A Jetstar spokesman defined to information.com.au a number of the causes behind the airline’s strict baggage limits.
“Being a proudly low-cost airline, we provide prospects extremely low fares which all embrace carry-on baggage allowance of seven kilograms throughout two gadgets and the choice
to ask about pre-purchasing as much as 14 kilograms,” the spokesperson stated.
“Our carry-on baggage restrictions are designed to make sure a easy boarding course of, sufficient room to soundly and comfortably stow all carry-on gadgets and the proper weight
and steadiness for takeoff.
“We remind prospects of carry-on limits through the reserving course of, in reserving itineraries, in pre-departure emails, at check-in and on the boarding gate.”
They added that it’s cheaper for purchasers to pre-purchased extra carry-on allowance on-line or on the airport service desk.
Extra baggage charges on the airport gate are normally dearer as a result of exceeding carry-on restrictions may probably trigger operational disruptions.
Clients can pre-book as much as 14kg of carry-on baggage on-line earlier than their flight.